Tilbury Farm - Our Terms & Conditions

1. THE CONTRACT
The contract is only effective once the transaction has been approved by the owner or a completed booking form and required payment has been received and written conformation has been sent to the ‘hirer’.

2. LIABILITIES
The property owners will not accept liability nor loss of any nature whatsoever suffered by any person from any cause whatsoever caused in connection with that occupation or attendance at that accommodation.

3. PAYMENT
A deposit of 25% is payable within 3 days of recieving confirmation of your booking.

4. BALANCE OUTSTANDING
The deposit is non returnable. The total rental cost is payable not less than six week before the rental period start date. Failure to make full payment at the appropriate time may result in the cancellation of the booking and the forfeit of the deposit.

5. CANCELLATION
The’ hirer’ should notify the owners of any cancellation immediately. The 25% Deposit is refundable up to 10 weeks prior to first day of the holiday minus transfer charges.

6. OCCUPANCY
Occupancy shall be from 3:00pm on the day of arrival to 10:00am on the day of departure unless otherwise agreed by the owner.

7. NUMBER OF PEOPLE USING THE ACCOMMODATION
Under no circumstances may more that the maximum number of persons occupy the property. Admittance may be refused if this condition is not observed. The owners reserve the right to refuse or revoke bookings from parties which may in their opinion be unsuitable to occupy the property.

8. CARE OF THE PROPERTY
The ‘hirer’ is responsible for leaving the accommodation as they found it in good order and in clean condition and for ensuring that all members of his/her party behave in a responsible manner in both relation to the property and the general neighbourhood during the occupancy period. It is the hirer’s responsibility to ensure that the property must never be left unlocked and unattended during occupancy.

9. REFUNDABLE DEPOSIT
A refundable deposit of £50 is paid on arrival. This will be returned to the hirer after deducting the cost of any breakages to the property, loss or damage to linen or towels supplied or the provision of any extra services required to return the property to it’s original condition. Any excess over that amount will be paid by ‘the hirer’ who should report any breakages/damage to the owner immediately. In the case of any breach of these conditions, which is considered serious by the owners, the right to repossess the property during the occupancy period is reserved. The hirer must notify the owner’s if a problem arises and the owners will do their best to rectify it as soon as possible, so that the rest of the occupancy period may be enjoyed with the minimum of inconvenience. The owners cannot recompense if they are not made aware of any problem at the time and the’ hirer‘ must write to the owners confirming the complaint within seven days of the end of the occupancy.

10. SMOKING
Smoking is strictly forbidden within the property but is allowed anywhere outside. All traces of smoking must be removed from patios/gardens etc by the hirer by the end of occupancy.

11. PETS
We regret that pets are not permitted at Tilbury Farm

12. HIRE OR USE OF ANY EQUIPMENT
The owners can accept neither liability nor loss of any nature whatsoever for the hirers use or hire of any form of equipment during the occupancy. It is the ‘hirers’ responsibility and he/she is strongly advised to arrange appropriate and adequate insurance to give protection for loss or damage for this purpose