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Terms and Conditions

  1. THE CONTRACT

The contract is only effective once the transaction has been approved by the owner or a completed booking form and required payment has been received and written conformation has been sent to the ‘hirer’.

  1. LIABILITIES

The property owners will not accept liability nor loss of any nature whatsoever suffered by any person from any cause whatsoever caused in connection with that occupation or attendance at that accommodation.

  1. PAYMENT

A deposit of 25% is payable when placing your booking.

  1. BALANCE OUTSTANDING

The total rental cost is payable not less than three week before the rental period start date. Failure to make full payment at the appropriate time may result in the cancellation of the booking and the forfeit of the deposit.

  1. CANCELLATION

The guest can cancel free of charge until 21 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation.

You can also insure your booking for approx 6% through Xcover Refund Protection. which is available on Bookings placed on our website.

  1. OCCUPANCY

Occupancy shall be from 4:00pm on the day of arrival to 10:00am on the day of departure unless otherwise agreed by the owner.

  1. NUMBER OF PEOPLE USING THE ACCOMMODATION

Under no circumstances may more that the maximum number of persons occupy the property. Admittance may be refused if this condition is not observed. The owners reserve the right to refuse or revoke bookings from parties which may in their opinion be unsuitable to occupy the property.

  1. CARE OF THE PROPERTY

The ‘hirer’ is responsible for leaving the accommodation as they found it in good order and in clean condition and for ensuring that all members of his/her party behave in a responsible manner in both relation to the property and the general neighbourhood during the occupancy period. It is the hirer’s responsibility to ensure that the property must never be left unlocked and unattended during occupancy.

  1. DOGS & PETS

No dogs or pets are allowed under any circumstances.

  1. SMOKING

Smoking is strictly forbidden within the property but is allowed anywhere outside. All traces of smoking must be removed from patios/gardens etc by the hirer by the end of occupancy.

  1. HIRE OR USE OF ANY EQUIPMENT

The owners can accept neither liability nor loss of any nature whatsoever for the hirer’s use or hire of any form of equipment during the occupancy. It is the ‘hirers’ responsibility and he/she is strongly advised to arrange appropriate and adequate insurance to give protection for loss or damage for this purpose.

  1. GUESTS

Guests are allowed to have friends visit but not to stay over and friends will need to leave Tilbury Farm by 10.00pm.